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1. |
What are
the methods of payment you
accept? |
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2. |
How long
will it take me to establish My VoIP
Company? |
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3. |
Do you
support devices other than what’s
mentioned? |
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4. |
How are
the calls charged? |
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5. |
Are we
entitled to discounts? |
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6. |
What
protocols do you support? |
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7. |
What are
the codecs you support? |
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8. |
Do you
sell devices? |
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9. |
Can I
upgrade from one package to another,
anytime? |
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10. |
Can I use
my own website? |
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11. |
Do you
provide DID numbers? |
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12. |
Can I
offer unlimited plans to my
customers? |
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13. |
Can I use
devices of other providers with our
service? |
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14. |
Do you
unlock devices? |
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15. |
Do you
offer E911? |
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16. |
Do you
accept payments in any
currency? |
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17. |
Why do
you charge a setup fee? |
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18. |
Can two
of my clients call each other using the INSTANT Telecom
Services for free? |
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19. |
Do you
provide Fax Services? |
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20. |
Can we
manage our own routes? |
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Q : |
What are the methods of
payment you accept? |
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Western Union |
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Bank Telegraphic Transfer |
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www.Paypal.com (We Prefer Paypal) |
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Q : |
How long will it take me to
establish My VoIP Company? |
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15 days after the payment is received in our
account. |
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Q : |
Do you support devices other than
what’s mentioned? |
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We recommend those devices while
giving consideration to other acceptable devices.
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Q : |
How are the calls charged?
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Calls are charged per second. This saves your
money as most of our competitors will round this
up to 1 minute so it costs you almost twice as
much! |
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Q : |
Are we entitled to
discounts? |
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We offer discounts based on volume
performance. |
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Q : |
What protocols do you
support? |
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H323 |
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SIP |
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Q : |
What are the codecs you
support? |
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G 723 |
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G 729 |
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Q : |
Do you sell devices? |
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We do not sell devices.You can purchase them
from the following web sites: http://www.voxilla.com/ |
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http://www.voipsupply.com/ |
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Q : |
Can I upgrade from one package to
another, anytime? |
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Yes you can upgrade the package by
paying the difference. |
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Q : |
Can I use my own website? |
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Yes you can. We will provide you the CDR links
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Q : |
Do you provide DID
numbers? |
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Currently we provide DID numbers for calling
cards only. This is limited to some geographical
areas. |
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Q : |
Can I offer unlimited plans to my
customers? |
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We do not offer unlimited plans. However, you
can package your rates and accounts to offer your
clients such plans. |
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Q : |
Can I use devices of other providers
with the INSTANT Telecom Services? |
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Yes, you can as long as those devices are not
locked. |
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Q : |
Do you unlock devices? |
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We do not provide assistance in unlocking
devices |
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Q : |
Do you offer E911? |
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No, we do not offer this service. |
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Q : |
Do you accept payments in any
currency? |
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You can send payments in any currency. However
we will receive and update payments only in US
Dollars. |
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Q : |
Why do you charge a setup
fee? |
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We dedicate server space, 24/7 Support,
Dedicated Account Management, and other features
to you and offer you a very personalized service
which cannot be expected from other
providers. |
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Q : |
Can two of my clients call each other
using the INSTANT Telecom Services for free? |
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No they cannot. We do not support IP to IP
services as of this moment. |
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Q : |
Do you provide Fax Services? |
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No we do not provide fax services |
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Q : |
Can we manage our own
routes? |
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No. You will only be able to use our
routes. |
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